BTA 222 - Customer Service

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Customer Service (BTA 222)

Term: 2019 Fall Quarter

Faculty

Ms. Mardell Newhouse
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Mrs. Valerie Ryan
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Schedule

Mon-Tue-Wed-Thu, 7:30 AM - 4:00 PM (9/30/2019 - 12/18/2019) Location: *

Description

This course emphasizes how to provide excellent customer service. Students learn proper telephone skills, problem resolution skills, and how to handle difficult situations.