Description
A continuation of Quarter 7 Voice Communication Systems. The convergence of voice and data, through the development of Computer-telephone Integration (CTI) and Voice over Internet (VoIP) concepts. Installation, programming and troubleshooting of PBX and VoIP equipment in a simulated business environment is accomplished. Voice mail is integrated into the system and the programming of system features is accomplished. Customer service concepts are presented, to enable the student to communicate effectively with the customer.