BTA 222 - Customer Service

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Customer Service (BTA 222)

Term: 2014-2015 FALL QUARTER

Faculty

Ms. Christine Sarah Cote
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Michael Kovis
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Schedule

Mon-Tue-Wed-Thu, 7:30 AM - 4:30 PM (9/30/2014 - 12/17/2014) Location: *

Description

This course emphasizes how to provide excellent customer service. Students learn proper telephone skills, problem resolution skills, and how to handle difficult situations.