BTA 222 - Customer Service

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Customer Service (BTA 222)

Term: 2018 Summer Quarter

Faculty

Mrs. Valerie Ryan
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Ms. Mardell Newhouse
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Schedule

Mon-Tue-Wed-Thu, 7:30 AM - 4:00 PM (6/19/2018 - 9/19/2018) Location: *

Description

This course emphasizes how to provide excellent customer service. Students learn proper telephone skills, problem resolution skills, and how to handle difficult situations.